Refund Policy
Order Cancellation
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Orders once placed can be cancelled within 2 hours of placement by contacting us at mossandjade.homes@gmail.com , with subject line: Order Cancellation Order ID < Order ID>
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Post this window, orders are processed and shipped, and hence cannot be cancelled.
Returns and Refunds
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Since we offer handcrafted, fragile items, we only accept returns in case of damaged, defective, or incorrect items received.
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To request a return or replacement:
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Email us at mossandjade.homes@gmail.com within 48 hours of receiving your order.
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Include clear photos/videos of the product and the outer packaging.
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We suggest that users make a video of unboxing the products to allow smoother returns in case of damage
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Once verified, we’ll offer:
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A replacement (subject to availability) or
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A full refund to the original payment method within 7–10 business days.
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Non-returnable Items
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Items damaged due to customer mishandling or improper use are not eligible for return or refund.
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Gift cards, items bought on clearance, or customized products are non-returnable.